Full or New Moon Astrology Reading

Cancellation Policy

The following information refers to Services or Readings purchased by you, the client, delivered by Colleen Pearl aka Colleen Pearl Trusler, the Cool Crone which is run under the business name The Cool Crone LLC. All Rights are Reserved. Booking Appointments When booking an appointment be sure to log into your account. Having an account is free and will allow you to change your appointments online. We will not flood your inbox with emails just because you have an account. IT IS REQUIRED THAT YOU HAVE HAD A NATAL OR FUTURE FORECAST READING PRIOR TO MAKING THIS APPOINTMENT. Payments Payment is required to book services for The Cool Crone. Payment is taken through the Website, TheCoolCrone.com, which uses the WIX secure payment app. Reading Platform All Readings, either International or Domestic, by the Cool Crone are designed to be personal one-on-one sessions conducted over Google Meet Video Conferencing. Recordings Each reading is recorded. A downloadable link for the recording is sent to you via email after the reading has concluded. This may take up to 3 business days. Rescheduling and Cancellations You may reschedule your reading (please reschedule at least 24 hours in advance, if possible) on our website. Log into your account and pick another time and date that works better for you. There is no refund for No Shows. You don't show, you don't get your reading. If you cancel your reading, we will send you a full refund minus a $5 transaction fee. However, if you try to cancel less than 48 hours prior to your reserved time, no refund will be sent. You are welcome to reschedule your appointment to another date and time that works better for you. All refunds will be issued through the website, and payment will come from WIX. Refunds If you are not satisfied with your reading, or feel you did not receive the services advertised, please let us know: Send an email to CoolCrone444@gmail.